Open

Customer support platform with six agents that resolve tickets across chat, email, voice and WhatsApp, calling your APIs on top of your existing helpdesk.

Open: Early access, open to join. Get it at open.cx.

Open is a customer support platform for enterprises that runs AI agents across voice, chat, email, WhatsApp, Slack and social channels from a single shared engine. It offers six agents: Inbound, Outbound, Assist (a copilot for human agents), QA, Customer Understanding, and an Apps Agent that builds workflows from prompts. Agents call company APIs to handle refunds, account changes and escalations, and knowledge stays current by ingesting docs and learning from resolved tickets. Open sits on top of Zendesk, Intercom, Salesforce, HubSpot, Freshdesk or Twilio Flex without migration, and is SOC 2 Type II and ISO 27001 certified.