PLG (Product-Led Growth)

In PLG, users can sign up, get value, and become paying customers without talking to sales. The product experience is so good that it sells itself. Think Slack, Notion, Figma, Zoom—all PLG companies. Core PLG principles: (1) Low friction signup (no credit card, no demo request), (2) Fast time-to-value (users see benefit in minutes, not weeks), (3) Viral loops built-in (users naturally invite teammates or share with others), (4) Self-serve everything (docs, onboarding, billing), (5) Free tier or trial that delivers real value. PLG vs. sales-led growth: Sales-led requires demos, calls, contracts, implementation. PLG lets users try before they buy. Sales-led works for complex enterprise software. PLG works when users can understand value quickly. Many companies do both: PLG for SMBs, sales assist for enterprise (Slack, Atlassian). Why PLG wins: (1) Lower CAC (product does the selling), (2) Faster sales cycles (no waiting for demos), (3) Bottom-up adoption (individual users bring in their teams), (4) Compounds—every user is a potential evangelist. PLG challenges: (1) Product must be genuinely excellent (no sales team to overcome product weaknesses), (2) Onboarding is make-or-break (users leave if they don't get value instantly), (3) Requires investment in self-serve infrastructure (docs, in-app help, community). PLG metrics that matter: Time to value (TTV), product qualified leads (PQLs), free-to-paid conversion rate, viral coefficient, net revenue retention.

Figma lets designers invite teammates to collaborate on designs for free. Teammates experience Figma's value firsthand and bring it to their own teams. No sales call needed—the product sells itself through use.